Return Policy

At MORTHALIAN, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we offer a straightforward return policy to facilitate the process.

Eligibility for Returns

Returns are accepted within 30 days of the delivery date. To be eligible for a return, items must be in their original condition, unworn or unused, with all original tags and packaging.

Non-returnable Items

Certain products are not eligible for return, including custom orders, perishable goods, intimate items, and gift cards.

Return Process

1. Contact our customer service team at [email protected] to initiate the return process.
2. Please include your order number and the reason for your return in the email.
3. Our team will provide you with a Return Merchandise Authorization (RMA) number and further instructions.
4. Pack the item securely with the RMA number clearly marked on the package.
5. Ship the package back to the address provided by our team.

Refunds and Exchanges

Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges are subject to product availability and will be processed as a new order.

Shipping Costs

Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items of high value. Original shipping charges are non-refundable.

Contact Us

If you have any questions regarding our Return Policy, please contact our dedicated support team at [email protected] or call us at (555) 012-3456 during business hours.

We appreciate your understanding and cooperation. Thank you for choosing MORTHALIAN.